Privacy policy

1. Personal information we collect

When you book, receive care, or contact us, we collect the following information to the extent necessary.

• Personal details such as name, date of birth, phone number, email address, and address
• Appointment details, consultation information, and inquiry history
• Information needed for care, including medical interviews, medical history, current medications, and consultation and treatment records
• Billing and payment information
• Application documents, contact details, and other information submitted when applying for a job

2. Purposes of using personal information

We use the information entrusted to us only as necessary for the following purposes.

• Receiving, confirming, and changing appointments, and communicating about your visit
• Medical care, consultations, treatments, and post-treatment follow-up
• Billing procedures and management of medical records
• Responding to inquiries, consultations, and requests from the individual
• Recruitment selection and communication with job applicants
• Compliance with applicable laws

3. Handling medical and related information

Sensitive personal information, such as medical history and treatment details, is handled carefully in light of clinical needs. Except where permitted by law, we obtain your consent before collecting it.

4. Providing information to third parties

We obtain your prior consent before providing personal data to a third party, except where permitted by law.

5. Handling information through service providers

When we outsource services such as appointment management, providers may handle personal information to the extent necessary. We require appropriate handling through provider selection and supervision.

6. Security and retention

We implement necessary and appropriate safeguards to prevent disclosure, loss, and unauthorized access, including controlling who handles information and informing staff of their responsibilities.

Medical and other records are retained according to applicable legal retention periods and their purposes of use. Information no longer needed is appropriately deleted or disposed of.

7. Requests for disclosure, correction, or suspension of use

If you wish to request disclosure, correction, addition, deletion, or suspension of use of your personal data, please contact us using the details below. After confirming your identity or authority as a representative, we will respond in accordance with the law.

Depending on the request, we may be unable to fulfill it as requested. In that case, we will explain the reason.

8. External services

For online bookings, we use Medicalforce; for LINE inquiries, we use LINE; and for maps, we use Google Maps and other external services. Please also review each provider's privacy policy regarding their handling of personal information.

External services may use cookies and similar technologies. You can change cookie settings in your browser, but some service features may become unavailable depending on those settings.

9. Changes to this policy

We may revise this policy in response to changes in laws or services. Changes will be announced on this page, and any legally required notifications or consent procedures will be completed.